Terms and Conditions

      Terms and Conditions




1. Preamble

Welcome to El Warsha App, owned by El Warsha Auto Service Inc., which aims to facilitate the process of rescuing cars broken-down on roads, maintenance, change, and repair tires and batteries. El Warsha App makes it easy to find the nearest Rescue Vehicle and determine the nearest car maintenance and repair tires service center through this smart Application and GPS service.

These Terms and Conditions shall be deemed to be the written document between the Company and the User, while his/her consent shall be considered as an evidence of acceptance of rights and obligations contained therein.

The following terms shall have their specific meanings unless otherwise expressly stated in the text:


Terms of Use (ToU): The agreement and terms of using El Warsha App.


El Warsha Website/App ToU: El Warsha App or Website and all related pages, links and tools.


El Warsha: Smart phone mobile Application


You: Any person who accesses the Website or App for browsing or downloading all or part of the information available, or using services provided by the Website by any means.

Below is ToU for your use of and access to El Warsha App pages.

By using El Warsha App, you agree to accept the Terms and Conditions of Use Agreement, which includes all the details below and any subsequent amendments thereto. ToU shall be effective immediately upon the start of the using the App.


2. Privacy policy

This Privacy Policy provides the method of collecting your data by El Warsha App, and we recommend that you read this Privacy Policy carefully.

You agree to the collection and use of your data via this App and some third party service providers in the manner set forth in this Privacy Policy.


Keep privacy

We value your trust in us. We are a team with legal expertise in the protection of user rights and privacy along with knowledge of the laws of intellectual property protection and international conventions, we emphasize the protection of your privacy and your data.

Please continue to read the following policy to understand how your personal information is treated.


Ensure privacy

El Warsha promises not to sell, rent or share your personal information to any third party (except as provided in this Privacy Policy) without your consent or if requested to do so by judicial authorization.


Service providers

El Warsha contracts with other companies to provide services such as maintenance centers, sales outlets of tires and batteries and other companies or individuals to perform tasks on their behalf, including but not limited to following-up orders, providing maintenance or rescue services and repair work for broken cars on highways, sending regular mail and e-mail, analyzing data, providing marketing assistance, providing search results. They may have access to personal information necessary to perform their functions, but not for other purposes. The following information provided by you at the time of application shall not be shared with the maintenance or repair service providers except for the maintenance or repair service provider you accept its offer and after your confirmation and booking:


Mobile number:

Detailed geographic location:

Information that can be collected from you:

E-App collects the information provided by you when you register for El Warsha App, and submit orders in a register with information we have known about you through your use of our Website including the collection of information about the operations you perform on e-App. Additionally, we may also collect extra information pertaining to your participation in any of our offerings, and we also monitor the traffic patterns of customers and the use of App which enables us to improve our service.

If you do not agree to this privacy policy, please do not accept the privacy policy during registration, for keeping your personal identity anonymous as you browse the Website without logging into the App with a username and password. However, El Warsha Website collects and saves the following information even if you are not logged on the Website:

The State from which the Website is used;

The default language of the browser;

User operating system.

You may terminate your account at any time, however your archived information may remain on the Website servers even after you delete or terminate your account.


Disclosures of information: We will not use your personal information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information with any third party unless:

  • Getting your permission.
  • For providing products and services you ordered.
  • Assisting in the investigation or prevention of conduct in connection with unlawful and illegal activities, suspected fraud or endangering the safety or security of any person, in cases of violation of ToU or in defense of legal claims.
  • Special circumstances such as compliance with subpoenas, court orders, application/order from the executive and statutory authority.


Our responsibility

Although we will endeavor to keep your personal information confidential, transmission via the internet cannot be completely secure. By using this Website, you agree that we do not assume any responsibility for the disclosure of your information due to errors of any party in the transmission, or unauthorized acts of third parties.

Moreover, we reserve the right to change or update our policy at any time, and notify you of changes if this occurs. Such changes are effective as soon as they are posted on the Website and your prior consent to such policies will constitute an acceptance of any policies introduced.


3. Electronic communication

By agreeing to use the App and our electronic services, you also agree to receive our electronic communication with you in all its forms through e-mail, periodicals, notices and alerts advertised on the Website. You hereby agree that all electronic transactions sent to you by us are legally binding and treated as written transactions.


4. Your personal and transaction details information

You agree to grant El Warsha App unlimited right to use your personal information or otherwise, which you provide to us through the e-app or posted on the App through registration or purchase, through forms intended for communication and registration, or through any e-mail or any of the channels of communication available to the Website in order to operate and promote the App in accordance with App Privacy Policy.


5. Your account

The information you provide during the registration process is protected in accordance with the terms of this Privacy Policy. You agree that you shall be responsible for maintaining the confidentiality of your account information and password and you also agree to notify El Warsha App immediately of any unauthorized use of your password or account or any other breach of your Confidential Information. Additionally, El Warsha Website shall be liable for any loss that you may incur directly or indirectly, morally or financially, as a result of the disclosure of your username or password information from any third party.

In the event that you do not comply with any of ToU, the Website Administration may suspend or cancel your membership and to block you from the Website; in addition to the right to cancel any unverified accounts or operations that have been inactive for a long time.


6. Copyright

The content, organization, graphics, design, compilation, electronic translation, digitization, and other matters relating to the Website are the property of the El Warsha and are all protected under intellectual property rights, trade names and other rights, including intellectual property rights. It is strictly prohibited to copy, reproduce, distribute, use or print any of these materials or any part thereof from the Website or any other Websites, except to the extent permitted by the laws of the Arab Republic of Egypt in this regard.


7. Trademarks

All words and logos on the Website or App are the property of El Warsha, whether they are registered trademarks, designs, phrases, logos or unregistered words and are protected by intellectual property laws and international agreements in this regard.

All other trademarks not owned by El Warsha appearing on the Website are the property of their respective owners, who may or may not be affiliated with El Warsha.


8. Terms of Service

Order and quote

You can submit a service order for maintenance or repair work through the e-App when you register to provide us with the required information, then the service providers contracted by the El Warsha shall review the information of your order in accordance with the above Privacy Policy and provide you with offers directly to provide repair or maintenance services upon your order, and you can choose the one that best suits you, but offers for maintenance or repair are subject to a validity date determined by service provider. In case of acceptance of the offer, then complete booking and pat the full amount of maintenance or repair works upon delivery. You also agree that the final price shall be negotiated and agreed with the service providers contracted by El Warsha regarding service fees for maintenance or repair works.

The order shall include a statement of all the required work (maintenance, rescue on road, change of oils and filters, repair or change tires, car batteries) that you wish to accomplish. Please fill in the statement accurately because the service provider offers service based on this statement, noting that if you do not wish to carry out some of the work stipulated in the maintenance or repair work order when the maintenance or repair work is performed by the service provider as stated in the statement, then it will not affect the fee agreed between you and the service provider. If you wish to add some work to the statement when a maintenance or construction work is provided by the service provider, you may do so, but the maintenance or construction service provider will add the value of the added business fees to your final bill.

  • I acknowledge that, if I intentionally or otherwise provide false or inaccurate information, I shall be liable for any consequential costs or fines, including legal expenses.


Payment method

Payment currently shall be made in cash to the service provider and later by electronic payment through:

  • Cash payment
  • Deposit an amount in your account balance on the Website to use when needed (e-wallet)
  • Bank transfer, and you will be provided with our bank account information when you register on the e-App later
  • Electronic payment channels, and all financial benefits shall be in Egyptian pounds


Cancel orders

  • You can cancel your order through the "App" at any time before confirming your booking and paying for maintenance service or repairs (for App Users).

- In case of cancellation of the order after 10 minutes from the confirmation of the booking with the service provider for the first time, 10.00 LE shall be charged from the value of the next order.

- In case of repeated cancellation of the order after 10 minutes from the confirmation of the booking with the service provider for the second time, 10.00 LE shall be charged from the value of the next order.

- In case of repeated cancellation of the order after 10 minutes from the confirmation of the booking with the service provider for the third time , 10.00 LE shall be charged from the value of the next order and the user will no longer be allowed to use any of the “APP” service for 30 minutes with Received message (please contact the technical support of the application).

  • You can cancel your order through the "app" at any time before accept the App users request (for service providers).

- In case of cancellation of the order after 10 minutes from accepting the service recipient's request with the service provider for the first time, 10.00 LE shall be charged from the value of the next order.

- In case of cancellation of the order after 10 minutes from accepting the service recipient's request with the service provider for the first time, 10.00 LE shall be charged from the value of the next order.

- In case of cancellation of the order after 10 minutes from accepting the service recipient's request with the service provider for the first time, 10.00 LE shall be charged from the value of the next order and the user will no longer be allowed to use any of the “APP” service for 30 minutes with the appearance of a message (please contact the technical support of the application).

Service territories

El Warsha provides its services in all areas of the Arab Republic of Egypt, depending on the availability of maintenance or repair service providers. We apologize that we could not provide our services to some areas for security conditions or unavailability of service provider in those areas, where the App shall contain all places that allows the user to use the service.


Service evaluation

At El Warsha, we provide a service evaluation tool provided to you by the service provider for maintenance or repair work when the service provider completes the required work of the maintenance or repair work, in order to develop our services and resolve any complaint made by you.

Your assessment or complaint if you are dissatisfied with the service, provided by the maintenance or repair provider, may result in a temporary separation penalty for such provider due to the El Warsha’s sole discretion.



9. Disclaimer

The services or information obtained from or through the App are provided as they are; therefore El Warsha App shall not be liable under any circumstances for any damages, including but not limited to direct, indirect, special, incidental or consequential damages, losses or expenses incurred in connection with this App, its use or inability to be used by any party or in connection with any failure to perform, error, omission, interruption, failure or delay in operation or due to viruses or lines failure, or due to a breach of ToU, warranties, negligence, liability for services, information or otherwise, even if El Warsha does not notify the possibility of such damages, losses or expenses.

Bear in mind that El Warsha itself does not provide maintenance services or repair work on e-App, but it contracts with service providers to be provided to our customers; therefore, if El Warsha does not assume any error in the provision of the service or any damage resulting from it, but its responsibility is determined in service evaluation policy mentioned in ToU.

The choice of materials used in maintenance or repair works is your responsibility, and you are responsible for these materials in terms of quality and safety, and liable to any defect in maintenance and repair works because of the invalidity or lack of quality of materials.

Pressing App log in button as a customer or service provider means your acknowledgment and acceptance of these terms and conditions, including the privacy policy (which is an integral part of the terms and conditions) and laws of the country where the App works. Additionally, your access to the App shall be considered as a consent without restriction or condition on the terms and conditions of use, whether you are a registered user or not, and this consent applies from the date of your first use of the App. If you do not agree to these terms and conditions you should not use the App.

- El Warsha Administration as the owner of the App at any time and without warning or notice may stop the App in part or in whole, temporarily or permanently. This does not entail any kind of liability or penalties arising from contracts concluded, nor does the Administration bear any damages caused to the user as a result of the service interruption for a period no matter how long or shortened as a result of any reason such as the development, scheduled maintenance, updating data or otherwise.


10. Relationship

You agree that ToU is in no way construed as an employment, agency or partnership contracts, and you may not present yourself to any third party as an employee, agent or representative of El Warsha.



11. Applicable Law

ToU in its interpretation, implementation and all its aspects shall be subject to the provisions of the applicable regulations in the Arab Republic of Egypt and its judicial authorities.


12. ToU amendments

El Warsha Website reserves the right at any time to amend ToU of the Website without prior notice. You may access the latest version of ToU at any time on the Website. If you do not accept the amendments, you should stop using this Website. If you continue to use this Website, you are implicitly agreeing to be bound by the amended ToU.


13. Contact us

Thank you for visiting El Warsha App, owned by El Warsha Auto Service Inc., a company registered in the Arab Republic of Egypt under commercial register number 132557, at the administrative headquarters located in 4 Obour Buildings, Salah Salem, Heliopolis, Cairo.

El Warsha All Rights Reserved ©2019

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